EDI automation to reduce document friction

Context

The order process depended on manual documents, repeated validations and vulnerable handoffs. Every small error could cascade into production, logistics or customer service.

Approach

• Identify duplicated capture points and missing validation rules.
• Lead the functional implementation of EDI connections across documents, operations and ERP.
• Define SLA expectations with traceability so the team could detect friction earlier.
• Translate operational requirements into language that technical and commercial stakeholders could use.

Outcome

Automation improved service level agreements (SLA) by 40%, reduced friction in the document cycle and gave the team a more reliable way to operate. The core lesson: technology works better when the operating journey is clarified first.