2022 - present
Strategic Account Specialist & CX-driven emphasis
Decowraps LLC
Retention strategy, collaborative demand planning, VoC and operational continuity for enterprise accounts.
I am Juan Pablo Zuluaga.
A CX strategist with 9+ years connecting commercial relationships, operations and technology. My edge is reading customer friction and turning it into systems that improve continuity, adoption and trust.
Experience
2021 - 2022
Customer Success Operations Specialist
Decowraps LLC
Onboarding optimization, order lifecycle improvements and service recovery for critical incidents.
2015 - 2019
Sales Operations Coordinator & CRM Product Owner
Spradling Group
National CRM implementation, PQR process, commercial standardization and data-driven operations.